To claim warranty replacement on parts or even an entire unit, please start a new support ticket. (First time users will need to create an account first)
We will need you to upload a copy of your invoice or receipt to verify warranty status. If you placed your order with an online vendor we will also accept screen captures of the unit in your order history so long as the purchase date is visible. You will find the option to upload a file at the bottom of the New Support Ticket form.
** FOR EUROPE CUSTOMERS ONLY **
We unfortunately cannot handle RMA requests for Europe customers from our California office due to shipping costs for both parties. If you are from Europe, please follow the instructions below to being an RMA claim:
1)Please fill out the RMA Request form at http://www.antec.com/download/Antec_EU_RMA_Request_Form.xls
2)E Email the filled in Excel sheet to ANTEC EUROPE including a copy of your proof of purchase.
3)Make sure to include your TicketID number on the Subject.
On receipt of your request, we will authorize the RMA and send the RMA number to you, at which point you can return the product to our Rotterdam office for exchange(address included in the RMA Request form).
Please go to this link for more information on our Warranty: http://www.antec.com/us/warranty.php?value=en&Submit=Submit